Expert Care UK Services Ltd
- Home care
- Dementia care
- Registered since 2018
- Hersham, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Expert Care UK Services Ltd: inspection record
Rated Good in April 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G BBC CARE SERVICE LIMITED- Walton on Thames branch (New) Good, 0.6 miles away
- – Whitehills Care Ltd Not yet rated, 0.6 miles away
- RI Becoming Care Services Limited Requires improvement, 0.8 miles away
- – Infinite Care Network - Main Office Not yet rated, 0.8 miles away
- – Prime Tends Ltd T/A SureCare Elmbridge Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 30 April 2021. Quoted under the Open Government Licence.
Expert Care UK Services Ltd provides personal care and support to people living in their own homes. Eighteen people were using the service at the time of our inspection, three of whom were receiving live-in care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People received safe care from staff who knew their needs well. People saw the same staff regularly, which they said was important to them, and told us they had developed positive relationships with their care workers.
Read the rest of CQC's summary
The provider had improved the systems used to monitor the quality and safety of the service since our last inspection, including the auditing of medicines.
People were regularly asked for their views about the care they received and the provider acted on their feedback. People and relatives told us the provider was approachable and were confident the provider would respond to any concerns they raised.
Staff received an induction when they joined the agency and had access to relevant training. Staff competency was assessed before they provided care and their practice was regularly assessed at spot checks.
The agency worked effectively with other professionals and agencies involved in people's care. This included highlighting when people's needs changed and following professional guidance about people's care.
Staff were well-supported by the provider and felt valued for the work they did.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 30 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Expert Care UK Services Ltd
- Ownership type
- Organisation
- Companies House number
- 10790339 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Expert Care UK Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Expert Care UK Services Ltd.
- When was Expert Care UK Services Ltd last inspected?
- The Care Quality Commission's latest rating for Expert Care UK Services Ltd was published on 30 April 2021.
- Who runs Expert Care UK Services Ltd?
- Expert Care UK Services Ltd is run by Expert Care UK Services Ltd.
- What is Expert Care UK Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 April 2021.
Contact
- Phone
- 01932 213047
- Address
- Hersham Place Technology Park, Molesey Road, Walton-on-Thames, KT12 4RZ Map (opens Google Maps)
Compare nearby
- G BBC CARE SERVICE LIMITED- Walton on Thames branch (New) Good, 0.6 miles away
- – Whitehills Care Ltd Not yet rated, 0.6 miles away
- RI Becoming Care Services Limited Requires improvement, 0.8 miles away
- – Infinite Care Network - Main Office Not yet rated, 0.8 miles away
- – Prime Tends Ltd T/A SureCare Elmbridge Not yet rated, 0.8 miles away