BBC CARE SERVICE LIMITED- Walton on Thames branch (New)
- Home care
- Dementia care
- Registered since 2020
- Hersham, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
11 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
BBC CARE SERVICE LIMITED- Walton on Thames branch (New): inspection record
Rated Good in December 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Whitehills Care Ltd Not yet rated, less than 0.1 miles away
- G Expert Care UK Services Ltd Good, 0.6 miles away
- G Walfinch Kingston & Weybridge Good, 0.8 miles away
- RI Becoming Care Services Limited Requires improvement, 0.8 miles away
- – Infinite Care Network - Main Office Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 December 2025 (assessment visit 12 September 2025). Quoted under the Open Government Licence.
Date of assessment: 3 – 14 October 2025.
BBC Care Service Limited provides care and support to people living in their own homes, including people living with dementia, people with sensory impairment, and people with physical disabilities.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service is registered to provide care and support to people with a learning disability and autistic people. No autistic people or people who had a learning disability were using the service at the time of the assessment. However, we assessed the service under Right Support, Right Care, Right Culture, as it is registered to provide care and support to this population group.
CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service supported 2 people at the time of our assessment, both of whom received personal care.
The last inspection of the service was on 12 May 2023 when we rated the service Requires Improvement. The provider was in breach of legal regulations in relation to safeguarding, consent, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People received safe, well-planned care which was flexible to meet their individual needs. Any risks involved in people’s care were assessed and mitigated.
Staff received safeguarding training and understood their roles in protecting people from the risk of abuse or avoidable harm. The provider worked with other relevant agencies to investigate and take action if safeguarding concerns were raised.
Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.
The management team had clearly defined roles and responsibilities, which ensured accountability for service delivery. The provider operated effective quality monitoring systems, including regular audits and spot checks on the care delivered by staff.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulation in relation to safeguarding. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The provider was previously in breach of the legal regulation in relation to consent. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Milley Kabali
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 July 2023. Latest assessment published 1 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- BBC Care Service Limited
- Ownership type
- Organisation
- Companies House number
- 11811163 (opens Companies House)
BBC Care Service Limited runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by BBC Care Service Limited
- RI BBC Care Service Limited - Oxford Branch Requires improvement. Home care, Oxfordshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does BBC CARE SERVICE LIMITED- Walton on Thames branch (New) provide nursing care?
- The Care Quality Commission's register does not list nursing care for BBC CARE SERVICE LIMITED- Walton on Thames branch (New).
- When was BBC CARE SERVICE LIMITED- Walton on Thames branch (New) last inspected?
- The Care Quality Commission's latest rating for BBC CARE SERVICE LIMITED- Walton on Thames branch (New) was published on 1 December 2025.
- Who runs BBC CARE SERVICE LIMITED- Walton on Thames branch (New)?
- BBC CARE SERVICE LIMITED- Walton on Thames branch (New) is run by BBC Care Service Limited. It runs 2 services, all in the South East.
- What is BBC CARE SERVICE LIMITED- Walton on Thames branch (New)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 December 2025.
Contact
- Phone
- 07824 341269
- Address
- Regus Ashley Park, 42-50 Hersham Road, Walton-on-thames, KT12 1RZ Map (opens Google Maps)
Compare nearby
- – Whitehills Care Ltd Not yet rated, less than 0.1 miles away
- G Expert Care UK Services Ltd Good, 0.6 miles away
- G Walfinch Kingston & Weybridge Good, 0.8 miles away
- RI Becoming Care Services Limited Requires improvement, 0.8 miles away
- – Infinite Care Network - Main Office Not yet rated, 0.8 miles away