Winspear Garth Senior Care Ltd

People's experience of using this service: People were protected from the risk of abuse and harm. All staff had completed training in topics of safeguarding and they understood their responsibilities for keeping people safe and reporting any concerns about people's safety. The risks people faced in their lives were fully assessed in order to keep them safe. Robust recruitment and matching procedures were followed for staff. The risk of staff not visiting people in a timely manner was eliminated because of a computerised system that ensured people received support to meet their needs. Medicines were safely managed, and people were supported to be as independent as possible with managing their own medicines. Accidents and incidents were reported in an open and transparent way and action was taken to reduce further occurrences and learn from them.

An holistic approach had been followed in the assessment, planning and delivery of people's care and support. Care plans were detailed and person-centred and reflected people's personal preferences. They identified a progression to assisting people to become more independent in their daily lives. Staff provided care and support that was provided in a way people preferred and provided consistent and positive outcomes that met their expectations. Staff worked hard to provide a consistently better quality of life for people by supporting them to develop in areas such as communication, social interaction and independence. People consistently spoke highly of the support provided and we heard many examples where people had become more independent following the input of the service.

People and family members were, without exception very positive about how kind and caring staff, and the management team were. They considered the staff team to be completely trustworthy and had developed strong working relationships as a result of the staff approach. Staff and management were highly motivated in providing consistent person-centred care. People told us they felt listened to, valued, respected and included in every aspect of their care and support. Staff and managers had the skills available to support people and their relatives if they were reaching the end of their lives.

The management of the service demonstrated a high level of experience and capability to deliver support. Managers and leaders had knowledge and a person-centred vision which inspired staff to provide outstanding care and inspired confidence and passion in the staff team. The management team placed a strong emphasis on supporting people to become more independent in their lives. Managers sought to gain the views of people in a meaningful way which informed the future development of the service and to act upon suggestions made. The management team were commended by people for operating a well led service. They were praised by people who used the service and their families. This was reflected in

testimonies recommending anyone looking for support in their own homes. The management team worked closely in partnership with other agencies who were involved in people's lives.