Home Instead

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Risks were assessed and people were supported to make choices that balanced risks of harm with positive choices about their lives. Staff had been supported to complete training and develop the skills they needed to support people safely. There were enough staff to meet people’s needs. Staff were employed after the appropriate recruitment checks were completed.

We did not look at all quality statements for Caring at this assessment. The service was Caring. This rating uses some scores from the previous inspection. People were cared for by staff who treated them with respect and understanding. People’s individual needs and preferences were well documented and reflected in their care plan.

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and updated their plan of care as needed. This included any communication needs. Staff provided people with person-centred care, were given choices, encouraged to follow their routines, interests, to maintain contact with friends and relatives so that their independence was promoted, and social isolation minimised.

There was a positive culture at the service. The registered manager and staff worked collaboratively to continually make improvements to the care provided to people. Governance and management systems, information about risks, performance, and outcomes were used effectively to drive improvements. Staff were positive about their roles and the support they received from the management team.