Caronne Care Essex Branch

The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited, with minor improvement needed.

Staff supported people with their medicines. People told us they received their medicines on time. Staff had access to personal protective equipment and there were effective infection prevention and control measures in place.

Staff had received an induction and training to enable them to meet people's needs. We saw that supervisions and spot checks for staff were carried out and staff told us they felt supported to perform their role by the management and office team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind. They provided care and support to people in a respectful way.

The service carried out an assessment of each person's needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs. Assessments of people at risk were identified and plans put in place to mitigate those risks.

People's nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.

The registered manager sought support and liaised with health and social care professionals when needed. As a result, staff met people's need safely and effectively.

People, relatives and staff spoke positively about the management of the service. Governance systems were

in place to monitor, maintain and improve the quality of the service.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.