Allium Homecare

People's experience of using this service: ●People had an assessment of their care and support needs. People's views were considered when developing their individual care plans. ●People were supported in their communities to attend activities of their choice. ●The provider had safeguarding processes in place and a system to report allegations of abuse. ●Staff assessed risks to people's health and wellbeing and a risk management plan was put in place to manage these. ●People who required medicines were supported by staff. Records used for the management of medicines were completed accurately. ●The registered manager followed the provider's recruitment processes so only suitable experienced staff were employed. ●People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. ● People and their relatives provided staff with feedback about the service. People were happy about the level of care and support they received. ●People said that staff were compassionate, kind, and provided them with the support they needed in a respectful way while protecting their dignity and privacy. ●People and their relatives contributed to their assessment and reviews of their care and support needs. ●People said that the service was well-led and the management team were responsive to any queries they had about their care. ●The registered manager carried out regular reviews and monitoring of the quality of the service. ●Staff were complimentary about the registered manager and were happy in their jobs.