Infinity Care Services Limited

People's experience of using this service:

• There had been some clerical errors in record keeping. This had not impacted on people. However, we recommend the registered manager and provider ensure they maintain good oversight of record keeping and provide extra support and training where required. • People were safe. Staff were trained in how to recognise signs of abuse and were clear on how to report concerns. • Risk assessments were in place and regularly updated to ensure safe care was provided. • Medicines were managed safely, and people received their medicines when they needed them. • Safe recruitment processes ensured only suitable people were employed by the service. Staff were well supported and had received training that ensured they had the skills they needed to do their job. • People were protected from infection by staff who understood the importance of thorough handwashing alongside using protective personal equipment (PPE). • Care plans were reviewed regularly and included people's lifestyle choices, religion and culture. • People and their relatives were involved in the planning of their care. • People were supported to eat and drink enough. People's likes, dislikes, cultural needs and specialist support were all considered and planned into their care. • People were supported by staff who were reliable, kind, caring and respected people's privacy and dignity. • People received care and treatment in line with guidance and the law and were supported in the least restrictive way possible with their choices respected. • There was an open and honest culture and a complaints procedure was in place. When a concern was raised it was managed promptly and professionally. • Information could be made available in different formats such as large print, alternative languages and easy read for people who needed it to ensure they were fully informed about their care.