Inn Care Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected from abuse and relatives told us their loved ones received safe care. People received support from a regular staff team and staff were recruited safely.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people. People told us that staff wore PPE when coming into their homes. At the time of the inspection the service was not supporting anyone with the administration of medicines.

People's needs were assessed and staff with the right skills helped to meet these. Staff received appropriate training to assist them in their role. There were enough staff to support people's needs and relatives told us they saw the same care workers who were usually on time. Staff supported people with their eating, drinking and to access healthcare support.

There was an enthusiastic, positive and caring culture amongst staff at the service. Staff had good knowledge about the people they supported and told us they enjoyed working at the service. People were cared for by staff with sincerity, kindness and compassion and in a calm unhurried manner. People's independence was promoted and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.