Mirai Management

The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'. Where they do we also take into account any wider social care provided. Khepera Business Centre was providing personal care to one person at the time of the inspection.

The person who used the service and the staff all referred to the service as Mirai Management. The provider planned to apply to CQC to formally change the name to Mirai Management.

People's experience of using this service: There were systems in place to recognise and respond to any allegations of abuse. Staff had received training in this area.

Safe recruitment procedures made sure staff were of suitable character and background.

There were systems in place to ensure people received their medicines as prescribed, if they needed support with this.

People were consulted and listened to about their care and support needs. People were supported to have maximum choice and control of their lives.

Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs.

People were supported to maintain good health and have access to health and social care services as required.

The service had up to date policies and procedures which reflected current legislation and good practice guidance.

There were effective systems in place to monitor and improve the quality of the service provided.