The Upper Hand Care Limited
Home care, Lambeth
Good
Rated on
Rating from the Care Quality Commission.
The Upper Hand Care Limited: inspection record
Rated Good in June 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in June 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 33 Good home care services in Lambeth, out of 34 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 June 2022. Quoted under the Open Government Licence.
The Upper Hand Care Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older people. At the time of this review, the service was providing personal care for 5 people.
Background to this report
Read the full summary
At our previous comprehensive inspection at The Upper Hand Care Limited on 21 March 2019, we identified concerns relating to the key question, Well Led. We found there were a number of systemic issues due to a lack of management oversight and record keeping. Although there was no impact for people who used the service, there were risks which could impact the quality of care provided. This included medicines records, supervision of staff, training quality, staff competency and induction.
These were a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) 2014, for which we issued a requirement notice. The key question well-led was rated Requires Improvement and the overall location rating was Requires Improvement.
The full report of that inspection can be found by selecting the 'all reports' link for The Upper Hand Care Limited on our website at www.cqc.org.uk.
Why we carried out this review
We carried out a review on 27 May 2022 to follow-up on the requirement notice and assess whether the provider has addressed the improvements required at our previous inspection.
We did this using a 'desk-based' review process because evidence to demonstrate that the requirement notice had been met could be obtained and assessed remotely without needing an inspection site visit to the location. This was not an inspection: the scope of this review did not include a visit to the service or an assessment of the outcomes for people using the service.
What we found
Details of the findings from this remote assessment can be found under the Well-Led section of this report
This review assessed that The Upper Hand Care Limited has taken action to meet the requirement notice issued after the last inspection. They are therefore no longer in breach of Regulation 17 Health and Social Care Act 2008 (Regulated Activities).
Rating at last inspection and update
Following the last inspection, this location was rated requires improvement. Although only the well-led key question was rated requires improvement, if there is a breach of a regulation a location cannot be rated higher than requires improvement overall.
Evidence reviewed remotely provided assurance that improvements had been made to address the issues that resulted in the Well-Led key question being rated Requires Improvement. The rating for Well Led has therefore been updated to Good.
As the breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) 2014 has now been assessed as met and no longer limits the overall rating, this has been updated to Good.
The five questions we ask about services and what we found
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 7 Mitcham Lane, London, SW16 6LG |
|---|---|
| Neighbourhood | Streatham, Lambeth |
| Phone | 07479 929390 |
| Website | www.theupperhandcare.co.uk |
| Registered manager | Safiyo Heyle |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 24 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Upper Hand Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10993601 (opens Companies House) |
Nearest alternatives
- – Sahaan Healthcare Ltd Home care, less than 0.1 miles awayNot yet rated
- – Aspire Care Services Ltd Home care, 0.1 miles awayNo overall rating
- G Global Homecare Ltd Home care, 0.1 miles awayGood
- G Haven Care- Streatham Home care, 0.1 miles awayGood
- – PsychWorks Associates Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does The Upper Hand Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Upper Hand Care Limited.
- When was The Upper Hand Care Limited last inspected?
- The Care Quality Commission's latest rating for The Upper Hand Care Limited was published on 24 June 2022.
- Who runs The Upper Hand Care Limited?
- The Upper Hand Care Limited is run by The Upper Hand Care Limited.
- What is The Upper Hand Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 June 2022.