Moor and Coast Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager had worked hard to ensure improvements were made. Risks to people were assessed and recorded. Improvements had been made to medicine management and safe recruitment processes were in place and followed.

Staff had been provided with sufficient induction, training and support. Staff spoke highly of the registered manager and the support and guidance they provided. Government guidance had been followed in relation to Covid-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Signed consent was in place and people confirmed their views were listened to and respected.

Quality assurance processes were effective, and audits had been completed on a regular basis. The registered manager had requested and listened to feedback provided by people who used the service, relatives and staff. Regular staff meetings had taken place to ensure staff were kept up to date with any changes to the service.