Whitby & Scarborough Intermediate Care Service

Inspection site visit activity started on 9 February 2018 and ended on 19 February 2018. At the time of this inspection, the service was providing support to 10 people.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a manager in post who had registered with the Care Quality Commission. They assisted throughout the inspection process.

Safe recruitment processes had continued to be followed. Staff had received extensive safeguarding training and were familiar with the process they needed to follow if they had any concerns. Assessments had been completed when any risks were identified and these were regularly reviewed. Staff had received medicines training although at the time of this inspection were not currently providing support in this area. All staff were provided with personal protective equipment to promote good infection control practices.

New staff were required to complete an induction when they joined the service. People were supported by a regular team of competent staff who had completed extensive training, relevant to their role. Staff received supported through a regular system of supervisions and one to one discussions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff had good working relationships with other health professionals and sought advice and guidance where needed.

People told us, without exception, that they were well cared for. Staff demonstrated a positive regard for what was important and mattered to people. Staff and people were clear the main aim of the service and support provided was to help people regain their independence.

People confirmed they were actively involved in the planning of their care. Care plans had been developed and clearly detailed the outcomes people wanted to achieve. People told us they knew how to make a complaint. The provider had a complaints policy in place which people received when they joined the service.

A range of quality assurance processes were in place to monitor and improve the service. The registered manager attended meetings, presentations and training courses to ensure they kept up to date with best

practice guidance. Staff told us the registered manager was approachable, responsive and listened to any ideas for areas of improvement. People were asked to provide feedback on the service and were confident any concerns raised would be promptly addressed.

Further information is in the detailed findings below

The five questions we ask about services and what we found