Integra Supported Housing

Integra Supported Housing is registered to provide personal care to people living in their own with a learning disability. On the day of the inspection, four people were receiving support.

People received support that was safe. The registered manager ensured care staff knew how to keep people safe from harm. Recruitment systems were in place to ensure appropriate staff could support people safely. Where people needed support with medicines this was done as it was prescribed and care staff received training in infection control, so they would know how to ensure they followed appropriate infection control procedures. Systems were in place to monitor trends where accidents or incidents had taken place. People received effective care. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported so they had the knowledge and skills to meet people's needs. People made their own decisions as to what they had to eat and drink and care staff supported them to do so. Care staff were available to support people to access healthcare as required and in an emergency. People received support that was caring and kind. People were supported how they wanted and care staff respected people's privacy, dignity and independence. People received support that was responsive to their needs. Care plans were in place to show how people wanted to be supported. A complaints process was in place, so people could share any concerns they had. The service was well led. The culture in the service was open, empowering and inclusive. Communication standards encouraged people to share their views and spot checks took place to ensure service quality.