Priory Supported Living West Midlands

People were encouraged to make choices; their needs were assessed, and care was reviewed regularly. Staff received training in relation to the needs of the people. Staff worked with a range of professionals involved in people's care. People were supported to attend regular health appointments and supported to eat healthily and maintain fluids.

We found the manager and staff to be caring which ensured a person-centred approach to the people living in the service. People's views were sought with equality, privacy and dignity being promoted.

People, and relatives, were involved in their care and supported to maintain their identity. Care was person- centred with people's privacy, dignity and equality maintained. Care was personalised and people are supported to communicate effectively, complaints were recorded and managed.

The manager had embedded the processes to monitor all records and improve oversight of the service. The staff and manager understood their responsibilities to keep people safe. The manager developed the staff team to meet the needs of people. The manager provided a good level of care through robust quality assurance and audit programs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make

assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service could show how they met the principles of right support, right care, right culture. The ethos, values, attitudes and behaviours of the management and staff provided support in the way each person preferred with a view of individual development. The needs and quality of life for people was clear. Staff provided care that was person centred and directed by each person. Staff felt valued and empowered through inclusion in the development of people's care to suggest improvements and question poor practice.