Dudley Crossroads
- Home care
- Registered since 2010
- Kingswinford, Dudley, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 34
rated home care services in Dudley are rated Good, like this one.
Dudley Crossroads: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G A & E Witt Limited Good, less than 0.1 miles away
- – Anne's Angel's Limited Not yet rated, 0.4 miles away
- RI Academy Homecare Services Requires improvement, 0.5 miles away
- G Priory Supported Living West Midlands Good, 1.2 miles away
- – High-End Health Care UK Ltd Not yet rated, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 11 July 2019. Quoted under the Open Government Licence.
Dudley Crossroads is registered to provide personal care to people living in their own homes. On the day of the inspection, three people were receiving support.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported to stay safe in their own homes. People received consistent care from longstanding staff who had worked with them several years. People's care was arranged to provide a sitting service to enable the main family carer some respite. During these focused visits, staff followed people's usual care routines and supported people with any potential risks to their safety. Staff were recruited in a safe way. The service did not provide support with medicines, this responsibility was retained by them and their family carer.
Read the rest of CQC's summary
People described the support they had as effective with a focus on their specific needs, such as providing companionship and support in the absence of their family carer. Staff received training and support to meet people's needs. People's meals and healthcare needs remained the responsibility of the family carer. However, staff understood how to support people to maintain their health.
People were supported to have choice and control over their lives and staff understood that they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people's privacy and dignity was maintained.
People's care was planned with them in response to their needs and preferences. The arrangements for care and support were tailored to them to include longer duration and shorter frequency of visits by staff. This ensured the service was responding to people's needs in a way they needed. People spoke positively about the service and were confident any complaints would be managed appropriately.
Quality monitoring systems included audits and checks on people's satisfaction with the service they received. People described the service as consistently well run and responsive to their needs.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Julie Norman
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 11 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dudley CrossroadsBrand: Crossroads Together from Carers Trust 4all
- Ownership type
- Organisation
- Companies House number
- 03172554 (opens Companies House)
- Charity number
- 1054168
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Dudley Crossroads provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dudley Crossroads.
- When was Dudley Crossroads last inspected?
- The Care Quality Commission's latest rating for Dudley Crossroads was published on 11 July 2019.
- Who runs Dudley Crossroads?
- Dudley Crossroads is run by Dudley Crossroads.
- What is Dudley Crossroads's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 July 2019.
Contact
- Phone
- 01384 298513
- Address
- 6 Watt House, The Innovation Centre, The Pensnett Estate, Kingswinford, DY6 7YD Map (opens Google Maps)
Compare nearby
- G A & E Witt Limited Good, less than 0.1 miles away
- – Anne's Angel's Limited Not yet rated, 0.4 miles away
- RI Academy Homecare Services Requires improvement, 0.5 miles away
- G Priory Supported Living West Midlands Good, 1.2 miles away
- – High-End Health Care UK Ltd Not yet rated, 1.3 miles away