Academy Homecare Services
- Home care
- Dementia care
- Registered since 2010
- Kingswinford, Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 months
since the latest rating was published.
9 of 34
rated home care services in Dudley are rated Requires improvement, like this one.
Academy Homecare Services: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dudley Crossroads (Good, 0.5 miles away) and A & E Witt Limited (Good, 0.5 miles away).
Nearest home care services:
- G Dudley Crossroads Good, 0.5 miles away
- G A & E Witt Limited Good, 0.5 miles away
- – Anne's Angel's Limited Not yet rated, 0.8 miles away
- G Priory Supported Living West Midlands Good, 0.9 miles away
- – High-End Health Care UK Ltd Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 July 2026 (assessment visit 22 April 2026). Quoted under the Open Government Licence.
Date of assessment: 25 May to 02 June 2026.
Academy Homecare Services provides a domiciliary care service to adults with a range of conditions. The service is registered to provide care to older and younger adults, people living with dementia and both mental and physical health needs.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At the time of the inspection, the domiciliary care service was supporting 64 people with their personal care needs.
We found the provider to be in breach of regulation in relation to safe care and treatment, consent to care and good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
Systems for managing and reporting safety events were not always in place. Care plans did not always provide clear, detailed and person-centred information about people’s needs and preferences.
Consideration of the principles of the Mental Capacity Act 2005 (MCA) was limited. Staff were not always recruited in line with guidance.
Staff meetings did not take place on a regular basis. Governance arrangements were not always robust or effective. Which meant there were missed opportunities to share lessons and drive service improvement.
People received effective transitions to the service. Policies and procedures were in place to support people and staff. There was a process to report concerns and we saw evidence people, relatives and staff were confident these would be taken seriously. People and relatives felt people received safe care. Staff had a good awareness of people’s needs and preferences. People and relative views were obtained through satisfaction telephone calls and visits. The provider fostered a positive and inclusive environment for staff.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 6 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 July 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 6 July 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 6 July 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Tracy Yardley
- Registered with the CQC since
- What it provides
- Community health care services - Nurses Agency only, Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 15 May 2019. Latest assessment published 6 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 06051338 (opens Companies House)
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Academy Homecare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Academy Homecare Services.
- When was Academy Homecare Services last inspected?
- The Care Quality Commission's latest rating for Academy Homecare Services was published on 6 July 2026.
- Who runs Academy Homecare Services?
- Academy Homecare Services is run by Academy Homecare Services Limited.
- What is Academy Homecare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 July 2026.
Contact
- Phone
- 01384 403003
- Address
- The Striders Centre, High Street, Kingswinford, DY6 8AP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dudley Crossroads (Good, 0.5 miles away) and A & E Witt Limited (Good, 0.5 miles away).
Nearest home care services:
- G Dudley Crossroads Good, 0.5 miles away
- G A & E Witt Limited Good, 0.5 miles away
- – Anne's Angel's Limited Not yet rated, 0.8 miles away
- G Priory Supported Living West Midlands Good, 0.9 miles away
- – High-End Health Care UK Ltd Not yet rated, 1.5 miles away