Joelma Limited
- Home care
- Dementia care
- Registered since 2018
- Central Luton, Luton, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 36
rated home care services in Luton are rated Requires improvement, like this one.
Joelma Limited: inspection record
Rated Requires improvement in August 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Silas Care Services Luton (Good, 0.6 miles away) and Luton Friendship Home Carers Limited (Good, 0.7 miles away).
Nearest home care services:
- – Everest Care Ltd Not yet rated, less than 0.1 miles away
- – Harlee & Haylee Care Ltd Not yet rated, less than 0.1 miles away
- RI Legend Integrated Care Requires improvement, less than 0.1 miles away
- – Mygee Cleancare@Heart LTD Not yet rated, less than 0.1 miles away
- RI TTTrippleCare Limited Requires improvement, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 16 August 2023. Quoted under the Open Government Licence.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Joelma Limited is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 7 people were receiving support with personal care.
What inspectors found
Right Support Known risks to people's care were not always assessed fully and staff did not always have enough information to guide them in how to provide safe care to people. Recording of medicines processes was not always accurate. When people took medicines 'as needed' there was no guidance for staff to follow to support safe practice. Information about people's DNCAPR (Do not attempt cardiopulmonary resuscitation) decisions were not included in their care records so staff may not have access to accurate information in the event of a medical emergency. Recruitment processes required strengthening to ensure safe employment decisions could be made. Staff wore aprons and gloves when they supported people's personal care to reduce the risk of cross infection.
Read the rest of CQC's summary
Right Care Staff were reliable, usually arrived on time and stayed the length of time they were supposed to. The registered manager intended for people to receive support from a small, consistent team of staff and were working towards this. People and relatives told us they/their family member received safe care from staff. Processes were in place to record and follow up accidents and incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. We have made a recommendation for mental capacity assessments to be undertaken when a person may have fluctuating capacity, to support best practice in people making decisions about their care.
Right Culture Improvements were needed to quality assurance systems and processes. Audits did not always identify issues or record what actions were needed and subsequently taken to improve the service. The registered
manager and staff team were keen to ensure people received good quality care in their homes. Positive feedback was received about the approach of the registered manager and the support they offered. Staff were supported through team meetings and one to one supervision sessions. Feedback was sought from people informally and via questionnaires. The registered manager and staff team worked with health and social care professionals involved in people's care and treatment.
Questions to ask the service
- Safe was rated Requires improvement on 16 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Thelma Enie
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Joelma Limited
- Ownership type
- Organisation
- Companies House number
- 08993947 (opens Companies House)
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Joelma Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Joelma Limited.
- When was Joelma Limited last inspected?
- The Care Quality Commission's latest rating for Joelma Limited was published on 16 August 2023.
- Who runs Joelma Limited?
- Joelma Limited is run by Joelma Limited.
- What is Joelma Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 August 2023.
Contact
- Phone
- 07903 818245
- Address
- Office 007B Regus 960 Capability Green, Luton, LU1 3PE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Silas Care Services Luton (Good, 0.6 miles away) and Luton Friendship Home Carers Limited (Good, 0.7 miles away).
Nearest home care services:
- – Everest Care Ltd Not yet rated, less than 0.1 miles away
- – Harlee & Haylee Care Ltd Not yet rated, less than 0.1 miles away
- RI Legend Integrated Care Requires improvement, less than 0.1 miles away
- – Mygee Cleancare@Heart LTD Not yet rated, less than 0.1 miles away
- RI TTTrippleCare Limited Requires improvement, less than 0.1 miles away