Legend Integrated Care

The management team were not supporting people to make end of life plans or having conversations about this. They were also not completing mental capacity assessments for people. People were not supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Staff did not always support people to maintain their social life and follow their interests. The registered manager did not effectively check staff competency when they supported people to follow their interests. They were not reviewing the quality of this aspect of people's care. People's care plans lacked detail to guide staff on how to support people's physical needs.

People and their relatives spoke well of the service provided. They told us they felt safe and believed the staff were kind and caring.

People had regular staff who met their care needs. Staff knew how to keep people safe from harm.

Staff spoke of how they enjoyed working for Legend Integrated Care. Staff felt well supported by the management in terms of their availability when something goes wrong, with regular supervisions, meetings and training.

There was a positive culture in the management and staff team. They were passionate about managing the work and providing care visits which meant staff could fully meet people's care needs in a sensitive and thoughtful way.