Fuchsia Homecare Colchester
- Home care
- Dementia care
- Registered since 2018
- Colchester, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Fuchsia Homecare Colchester: inspection record
Rated Requires improvement in January 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Cloud 9 Care Limited (Good, 0.2 miles away) and Jadee's Nursing Agency (Good, 0.2 miles away).
Nearest home care services:
- – Butterfly's Care Not yet rated, 0.2 miles away
- G Cloud 9 Care Limited Good, 0.2 miles away
- G Jadee's Nursing Agency Good, 0.2 miles away
- G Ruby Care Services Good, 0.3 miles away
- – IECC CARE No overall rating, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 24 January 2024. Quoted under the Open Government Licence.
Fuchsia Homecare Colchester is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 96 people receiving personal care support.
Read the rest of CQC's summary
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
What inspectors found
The provider's processes for reviewing the quality and safety of people's care were not always robust. People's care visits were not taking place at the agreed times or for the agreed duration. We were not assured the provider had always ensured there were enough staff available to meet people's needs and preferences. People's feedback had not always been used to develop and improve the care provided.
Read the rest of CQC's summary
Risks to people's safety were assessed; however, information was not always detailed. Staff knew how to recognise and report any concerns or signs of abuse and people told us they felt safe. The provider had processes in place to manage people's medicines safely. Staff were safely recruited with appropriate employment checks completed.
People and relatives spoke positively about the care they received from staff and the approachability of the management team. Staff told us they felt supported and were able to contact the management team if they had any concerns. The provider worked in partnership with other health and social care professionals in order to meet people's support needs.
Questions to ask the service
- Safe was rated Requires improvement on 24 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 January 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Emma Wise
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 24 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caring Hearts (Essex) Ltd
- Ownership type
- Organisation
- Companies House number
- 11151051 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Fuchsia Homecare Colchester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Fuchsia Homecare Colchester.
- When was Fuchsia Homecare Colchester last inspected?
- The Care Quality Commission's latest rating for Fuchsia Homecare Colchester was published on 24 January 2024.
- Who runs Fuchsia Homecare Colchester?
- Fuchsia Homecare Colchester is run by Caring Hearts (Essex) Ltd.
- What is Fuchsia Homecare Colchester's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 January 2024.
Contact
- Phone
- 01206 822491
- Address
- Suite 1, 6 Challenge Way, Colchester, CO1 2LY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Cloud 9 Care Limited (Good, 0.2 miles away) and Jadee's Nursing Agency (Good, 0.2 miles away).
Nearest home care services:
- – Butterfly's Care Not yet rated, 0.2 miles away
- G Cloud 9 Care Limited Good, 0.2 miles away
- G Jadee's Nursing Agency Good, 0.2 miles away
- G Ruby Care Services Good, 0.3 miles away
- – IECC CARE No overall rating, 0.3 miles away