Cranbrook House
Home care, Redbridge
Good
Rated on
Rating from the Care Quality Commission.
Cranbrook House: inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Requires improvement in 2019, then Good in February 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 57 Good home care services in Redbridge, out of 63 with a rating.
About the service
From the Care Quality Commission's inspection report published 22 February 2023. Quoted under the Open Government Licence.
Cranbrook House is a domiciliary care agency and is based in the London Borough of Redbridge. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had ensured risks to people were identified and were assessed so that people received safe care. Staff were aware of how to safeguard people from the risk of abuse. Systems were in place to ensure staff attended calls on time and to prevent and minimise the spread of infections when supporting people. Pre-employment checks had been carried out to ensure staff were suitable to work with people who could be at risk of abuse.
Staff had been trained to perform their roles effectively. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
People received care from staff who were caring and had a good relationship with them. Staff respected people's privacy and dignity. People were encouraged to be independent and to carry out tasks without support.
Care plans were person centred to ensure people received personalised support. Systems were in place to manage complaints and people's communication needs were met.
Quality assurance systems were in place to identify shortfalls to ensure there was a culture of continuous improvement.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 8 2nd Floor, 61 Cranbrook Road, Ilford, IG1 4PG |
|---|---|
| Neighbourhood | Ilford, Redbridge |
| Phone | 020 8432 2810 |
| Registered manager | Mohammad Qureshi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 22 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Saxon Healthcare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10796052 (opens Companies House) |
Nearest alternatives
- G Chosen Care Group Limited Home care, less than 0.1 miles awayGood
- – I Decide Inclusive Living Home care, less than 0.1 miles awayNot yet rated
- G Medicare Link Limited Home care, less than 0.1 miles awayGood
- – Assured Care & Support Services Ltd Home care, 0.1 miles awayNot yet rated
- – Care Champions Support Ltd Home care, 0.1 miles awayNo overall rating
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does Cranbrook House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cranbrook House.
- When was Cranbrook House last inspected?
- The Care Quality Commission's latest rating for Cranbrook House was published on 22 February 2023.
- Who runs Cranbrook House?
- Cranbrook House is run by Saxon Healthcare Ltd.
- What is Cranbrook House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 February 2023.