Chosen Care Group Limited

People had mixed feelings about how caring the service was, but they told us they were involved in their care package. People felt they were encouraged to be as independent as possible. Care plans did not initially reflect people's needs relating to equality and diversity. Following the inspection, the service updated people's care plans to ensure equality and diversity was considered. We made a recommendation to ensure staff did not use their mobile phones in people's homes.

People received individualised care that met their needs. Information was provided to people in an accessible format. Mostly, people told us they felt able to make a complaint and were confident that complaints would be listened to and acted on. People received responsive end of life care; following the inspection the service advised they would update their paperwork to ensure end of life care was discussed when care packages started.

Mostly people, relatives and staff spoke positively about how the service was managed. There were systems in place to manage and monitor the quality of the service provided. The management team had regular contact with people using the service and staff. They welcomed suggestions on how they could develop the service and make improvements. The registered manager liaised with other health and social care professionals to ensure a high-quality service was being delivered.