Arrow Care Services Limited
- Home care
- Dementia care
- Registered since 2018
- Devizes, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Arrow Care Services Limited: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Beyond Dementia Good, 0.1 miles away
- G Yourlife (Devizes) Good, 0.6 miles away
- G Cera - Wiltshire Good, 1.3 miles away
- G Alina Homecare Devizes Good, 1.6 miles away
- – Melksham Home Care Not yet rated, 5.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 25 June 2019. Quoted under the Open Government Licence.
About the service: Arrow Care Services Limited is a domiciliary care agency (DCA). The service provides personal care to people living in their own homes in the community. At the time of our inspection 25 people were using the service and 14 were receiving personal care.
Read the rest of CQC's summary
People's experience of using this service: People received a kind and caring service. Staff were compassionate and committed to delivering high standards of care. The registered manager and management team led by example.
People were complimentary about the service they received and about the quality of the staff. People said they were very happy, they felt listened to and were treated respectfully.
Staff were knowledgeable about people's needs, preferences and routines. This ensured they delivered a person-centred service. Plans were regularly reviewed, and people were involved in the review and in making appropriate changes.
Staff promoted people's independence, enabling them to make decisions, offering choices and supporting them to maintain and re-gain their independent abilities.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Caroline Rowles
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Arrow Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 11116826 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Arrow Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Arrow Care Services Limited.
- When was Arrow Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Arrow Care Services Limited was published on 25 June 2019.
- Who runs Arrow Care Services Limited?
- Arrow Care Services Limited is run by Arrow Care Services Limited.
- What is Arrow Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 June 2019.
Contact
- Phone
- 01225 920280
- Address
- The Imber, Office 9, Lansdowne House, Long Street, Devizes, SN10 1NJ Map (opens Google Maps)
Compare nearby
- G Beyond Dementia Good, 0.1 miles away
- G Yourlife (Devizes) Good, 0.6 miles away
- G Cera - Wiltshire Good, 1.3 miles away
- G Alina Homecare Devizes Good, 1.6 miles away
- – Melksham Home Care Not yet rated, 5.3 miles away