Beyond Dementia

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider had taken action to keep people safe and manage the risks they faced. Relatives were confident staff had the knowledge and skills needed to keep people safe.

Staff were thoroughly checked before they started providing care, to ensure they had the appropriate experience and character.

Staff had a good understanding of the support people needed. People had been supported to develop clear care plans, which set out how their individual needs should be met. The plans were specific to people and contained detailed information for staff.

The service had good infection prevention and control measures in place. Relative's told us staff always wore the correct personal protective equipment (PPE) when providing care.

The provider had established good systems to monitor the quality of service provided and make improvements where needed. The manager worked with people, staff and other professionals to ensure people achieved good outcomes.