Legacy Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 2 people were receiving support with personal care.

Staff supported people to achieve their goals to maintain and achieve greater independence and spoke passionately about the support they provided. Staff had a good understanding of people's needs and how to respond and support people to maximise their wellbeing when they became anxious or distressed.

Right Care: People received support so they could manage their medicines safely. People were involved in the development and review of their support plans. People's support plans were personalised and provided information as to how they wanted staff to support them. People and relatives were positive about the support and care provided and the impact positive staff had on their wellbeing.

Right Culture: The registered manager and staff had a clear vision as to the service they wished to provide. Systems and processes were in place to assess the quality of the service being provided, which included a range of audits. People's views and those of others involved in their care were sought about the quality of the service and analysed. The registered manager had developed action plans to bring about improvement based on the outcome of audits and people's views.

People were supported to be involved in staff recruitment, which included being part of the interview panel for prospective staff. Staff spoke positively of the support they received from the registered manager, which included regular meetings and supervision. Communication systems amongst all staff were effective to promote good quality care and support.