Hightower Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received care from a small team of staff who were well trained and very well supported. People and their relatives praised staff's knowledge and felt they had the necessary skills to meet people's needs. Staff promoted people's health by supporting people to access health care services when required. They supported people with eating and drinking where this was identified as a need in their care plan.

People said they were treated with kindness and in a respectful way by the staff. People's privacy and dignity was maintained. Staff knew it was important to encourage people to maintain their independence.

Staff were knowledgeable about people's support needs. A clear complaints process was in place. Whilst no- one was currently receiving end of life care we have made a recommendation about documenting people's future wishes for end of life care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were quality assurance systems in place to help monitor the quality of the service. Staff told us they enjoyed working at the service and the management team supported them.