Belong at Home Newcastle-under-Lyme
- Home care
- Dementia care
- Registered since 2018
- Newcastle-under-Lyme, Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Belong at Home Newcastle-under-Lyme: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Pasand Care Services Limited (Home Instead) Good, 0.1 miles away
- – MHS Care Limited Not yet rated, 0.3 miles away
- – The Independence at Home Service Not yet rated, 0.3 miles away
- RI Agincare UK Newcastle under Lyme Requires improvement, 0.3 miles away
- – Optimal Healthcare Limited Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 19 June 2019. Quoted under the Open Government Licence.
About the service: Belong at Home is a domiciliary care service that provides personal care for people living in their own homes. At the time of our inspection, ten people were in receipt of personal care support.
Read the rest of CQC's summary
People's experience of using this service: Medicines were not always managed safely. The service had implemented systems to improve this practice.
People were supported by a team of suitably skilled staff who knew how to manage people's risks to keep them safe. Staff had received safeguarding training and knew how to identify and report concerns any signs or harm or abuse.
People's needs were assessed, and care was delivered in line with people's needs and preferences. Staff worked well with other professionals to effectively meet people's changing needs. Staff understood the principle of consent and supported people to have maximum choice and control of their lives.
People were given choice about the way they received their care, and this was delivered by staff who were kind and caring. Staff respected people's dignity and promoted people's independence. People were given the opportunity to participate in reviews about their care and there was a system in place for people and staff to report complaints or issues.
The service had a new registered manager in post. There were systems in place to monitor the effectiveness of the service and there were new initiatives in place to improve and sustain the quality and safety of the service.
Questions to ask the service
- Safe was rated Requires improvement on 19 June 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Penelope Gabbert
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Belong LimitedBrand: CLS Care Services Limited
- Ownership type
- Organisation
- Companies House number
- IP27346R (opens Companies House)
Belong Limited runs 16 services in England, 2 of them in the West Midlands. 13 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Belong Limited
- O Belong at Home Domiciliary Care Agency - Wigan & Southport Outstanding. Home care, Wigan, North West
- O Belong at Home Domiciliary Care Agency Crewe Outstanding. Home care, Cheshire East, North West
- O Belong Atherton Care Village Outstanding. Care home with nursing, Wigan, North West
- O Belong Crewe Care Village Outstanding. Care home with nursing, Cheshire East, North West
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Belong at Home Newcastle-under-Lyme provide nursing care?
- The Care Quality Commission's register does not list nursing care for Belong at Home Newcastle-under-Lyme.
- When was Belong at Home Newcastle-under-Lyme last inspected?
- The Care Quality Commission's latest rating for Belong at Home Newcastle-under-Lyme was published on 19 June 2019.
- Who runs Belong at Home Newcastle-under-Lyme?
- Belong at Home Newcastle-under-Lyme is run by Belong Limited. It runs 16 services in England, 2 of them in the West Midlands.
- What is Belong at Home Newcastle-under-Lyme's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 June 2019.
Contact
- Phone
- 01782 986300
- Address
- 65 Lower Street, Newcastle, ST5 2RS Map (opens Google Maps)
Compare nearby
- G Pasand Care Services Limited (Home Instead) Good, 0.1 miles away
- – MHS Care Limited Not yet rated, 0.3 miles away
- – The Independence at Home Service Not yet rated, 0.3 miles away
- RI Agincare UK Newcastle under Lyme Requires improvement, 0.3 miles away
- – Optimal Healthcare Limited Not yet rated, 0.3 miles away