The Independence at Home Service
- Home care
- Dementia care
- Registered since 2020
- Newcastle-under-Lyme, Staffordshire, West Midlands
Not yet rated by the CQC. New services usually get their first rating within a year or two.
At a glance
No rating
No ratings have been published for this service yet.
81%
of rated home care services in Staffordshire are Good or Outstanding (82% across the West Midlands, 88% across England).
The Independence at Home Service: inspection record
The squares stay empty until the Care Quality Commission publishes a rating.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Stoke (Good, 0.1 miles away) and Pasand Care Services Limited (Home Instead) (Good, 0.2 miles away).
Nearest home care services:
- RI Agincare UK Newcastle under Lyme Requires improvement, 0.1 miles away
- – Optimal Healthcare Limited Not yet rated, 0.1 miles away
- – Absolute Care 4U – Main Office Not yet rated, 0.1 miles away
- – Aquila Supported Living Services Ltd Not yet rated, 0.1 miles away
- G Helping Hands Stoke Good, 0.1 miles away
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah-Jane Harrison
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Staffordshire County Council
- Ownership type
- Organisation
Staffordshire County Council runs 4 services, all in the West Midlands. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Staffordshire County Council
- G Hawthorn House Good. Care home, Staffordshire
- G Willow Brook Respite at Douglas Road Good. Care home, Staffordshire
- RI Greenfield House Requires improvement. Care home, Staffordshire
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Independence at Home Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Independence at Home Service.
- When was The Independence at Home Service last inspected?
- The Care Quality Commission has not published a rating for The Independence at Home Service yet.
- Who runs The Independence at Home Service?
- The Independence at Home Service is run by Staffordshire County Council. It runs 4 services, all in the West Midlands.
- What is The Independence at Home Service's CQC rating?
- Not yet rated by the CQC. New services usually get their first rating within a year or two.
Contact
- Phone
- 0330 311 5137
- Address
- Castle House, Barracks Road, Newcastle, ST5 1BL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Stoke (Good, 0.1 miles away) and Pasand Care Services Limited (Home Instead) (Good, 0.2 miles away).
Nearest home care services:
- RI Agincare UK Newcastle under Lyme Requires improvement, 0.1 miles away
- – Optimal Healthcare Limited Not yet rated, 0.1 miles away
- – Absolute Care 4U – Main Office Not yet rated, 0.1 miles away
- – Aquila Supported Living Services Ltd Not yet rated, 0.1 miles away
- G Helping Hands Stoke Good, 0.1 miles away