Hawthorn House

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. . At this unannounced inspection on 21 November 2018 we found the service remained Good.

People were cared for by a sufficient number of staff who were suitably checked prior to commencing work. Staff understood people's risks and how to protect them from harm and poor care. People received their prescribed medicines from staff who had been trained and whose competency to deliver medicines safely was observed. Staff followed infection control practices to protect people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to provide care effectively. People were provided with a variety of foods, presented in a way that met their needs and plentiful drinks to maintain their wellbeing. People were supported by health care professionals to sustain their health.

Staff provided kind, considerate and compassionate care which recognised people's right to privacy, upheld their dignity and promoted their independence. People were supported to maintain the relationships which were important to them.

Care plans provided an accurate reflection of people's care which was reviewed, with their relatives if preferred, on a regular basis. There were activities arranged for people to take part in whilst they were at home, day trips for them to enjoy and support for people with specific interests.

There were arrangements in place to communicate with staff and relatives with opportunities for them to feedback their opinions. There was an audit process in place to measure the quality of the service provided. The registered manager was complying with the requirements of their role.

Further information is in the detailed findings below

The five questions we ask about services and what we found