Third Hand Care
- Home care
- Dementia care
- Registered since 2018
- Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Inadequate in 2019, most recently Good in December 2025.
10 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Third Hand Care: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – The Woodlarks Centre No overall rating, 0.4 miles away
- G Jaysh Care Services Good, 1 mile away
- – Alina Homecare - Farnham & Alton Not yet rated, 1.2 miles away
- – GoodOaks Homecare - Farnham Not yet rated, 1.2 miles away
- – Bennett Care Hampshire Ltd Not yet rated, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 December 2025 (assessment visit 29 August 2025). Quoted under the Open Government Licence.
Date of Assessment: 20 November 2025 to 27 November 2025 with site visit on 20 November 2025. Third Hand Healthcare Ltd is a domiciliary care agency that provides personal care to people living in their own homes. At the time of this inspection 120 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People told us their care needs were met, and they liked the staff who supported them. They said the staff were kind and caring and treated them with respect. However, they raised concerns in a number of areas in relation to communication, timeliness and consistency of care workers.
There was oversight in place to monitor missed, late and cancelled calls. People were treated with kindness and compassion. The provider supported staff wellbeing and staff were encouraged to give feedback. Staff were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders were visible and supportive, helping staff develop in their roles. People received care and support from staff who were trained and qualified to meet their needs. Appropriate recruitment checks were in place to help ensure staff employed were suitable to care for people safely. There were governance systems in place to monitor the quality of the service, and these were mostly effective.
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. At the time of our inspection a manager was in post and registered with the Care Quality Commission.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Melinda Appleyard
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 28 May 2021. Latest assessment published 9 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Third Hand Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 09163838 (opens Companies House)
Third Hand Healthcare Ltd runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Third Hand Healthcare Ltd
- – Third Hand Care (West Sussex) Not yet rated. Home care, West Sussex
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Third Hand Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Third Hand Care.
- When was Third Hand Care last inspected?
- The Care Quality Commission's latest rating for Third Hand Care was published on 9 December 2025.
- Who runs Third Hand Care?
- Third Hand Care is run by Third Hand Healthcare Ltd. It runs 2 services, all in the South East.
- What is Third Hand Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 December 2025.
Contact
- Phone
- 0333 123 4558
- Address
- Unit 5, Abbey Business Park, Monks Walk, Farnham, GU9 8HT Map (opens Google Maps)
Compare nearby
- – The Woodlarks Centre No overall rating, 0.4 miles away
- G Jaysh Care Services Good, 1 mile away
- – Alina Homecare - Farnham & Alton Not yet rated, 1.2 miles away
- – GoodOaks Homecare - Farnham Not yet rated, 1.2 miles away
- – Bennett Care Hampshire Ltd Not yet rated, 1.3 miles away