Solace Care Solutions Limited
- Home care
- Dementia care
- Registered since 2018
- Derbyshire, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
17 months
since the latest rating was published.
96%
of rated home care services in Derbyshire are Good or Outstanding (85% across the East Midlands, 88% across England).
Solace Care Solutions Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Derbyshire Regional Office (Eden Supported Living Limited) (Good, 0.3 miles away) and Peak Home Assist (Good, 0.6 miles away).
Nearest home care services:
- G Derbyshire Regional Office (Eden Supported Living Limited) Good, 0.3 miles away
- G Peak Home Assist Good, 0.6 miles away
- G Shirecare Good, 1.1 miles away
- G Diamond Care Solutions Ltd Good, 1.3 miles away
- – Derbyshire Community Care Limited Not yet rated, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 May 2025 (assessment visit 21 January 2025). Quoted under the Open Government Licence.
Date of assessment: 17 March to 7 April 2025. Solace Care Solutions Limited is a domiciliary care agency providing personal care support to people living in their own homes. At the time of the assessment the service supported 2 people with personal care. The assessment was to follow up on previous breaches of legal regulations. At our last inspection there was a breach of regulation regarding safe care treatment relating to risk assessments. We found the service had made improvements in this area.
- Safe No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We found two breaches of the legal regulations in relation to medicines management and governance. People’s medicines administration information was not consistently and accurately recorded, and systems were not effective to ensure people received their medicines as prescribed. During this assessment we found the provider still did not have good governance. Governance systems were not always effective, in driving improvements to service delivery. The quality of the service was not effectively assessed and monitored. Safeguarding concerns were not always escalated and shared with the relevant agencies. When things went wrong lessons were not always learnt. The provider was not able to access records easily. The provider who was also the registered manager and the staff member were aware of people’s individual needs and support.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement and there was a breach of the legal requirement in relation to risk management. Improvements were found in this area at this assessment and the provider was no long in breach of regulation relating to risk management.
At this assessment the rating has remained as requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to management of medicines.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement and there was a breach of the legal requirement in relation to governance.
At this assessment the rating has remained as requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service continued to be in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 27 November 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 27 November 2019. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 27 November 2019. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Milisha Crawford
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 27 November 2019. Latest assessment published 22 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Solace Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 10952067 (opens Companies House)
Getting help from Derbyshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derbyshire County Council
- Ask for a care needs assessment
- Phone: 01629 533190, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derbyshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Solace Care Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Solace Care Solutions Limited.
- When was Solace Care Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Solace Care Solutions Limited was published on 22 May 2025.
- Who runs Solace Care Solutions Limited?
- Solace Care Solutions Limited is run by Solace Care Solutions Limited.
- What is Solace Care Solutions Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0800 246 5436
- Address
- 20 Julie Avenue, Heanor, DE75 7HW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Derbyshire Regional Office (Eden Supported Living Limited) (Good, 0.3 miles away) and Peak Home Assist (Good, 0.6 miles away).
Nearest home care services:
- G Derbyshire Regional Office (Eden Supported Living Limited) Good, 0.3 miles away
- G Peak Home Assist Good, 0.6 miles away
- G Shirecare Good, 1.1 miles away
- G Diamond Care Solutions Ltd Good, 1.3 miles away
- – Derbyshire Community Care Limited Not yet rated, 1.4 miles away