Home Instead Senior Care (Maidstone)

People and their relatives were at the centre of planning people's care. This started at the assessment stage where assessments concentrated on the outcomes people wanted to achieve. People were well supported to express their views and make their preferences known. People were supported to be independent there was a strong focus on promoting social inclusion and enabling people to live lead active lives. Treating people with dignity and respect was at the heart of staffs working practices.

Staff were highly skilled and had access to a wide range of training courses which benefited people. Staff were highly motivated and very well supported and had used their skills and knowledge to improve outcomes for people.

Staff were committed to providing people with excellent support with eating and drinking and maintaining a good diet. They had acted when people were not eating well and used their skills and knowledge to support people to maintain or re-gain weight were appropriate. Staff had gone above and beyond people's expectations to support people to live healthier lives and access the healthcare they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff ensured people's rights were protected.

The provider was committed to delivering high standards of care drive forward improvements. The provider ensured staff were extremely well motivated and regularly went the extra mile to provide excellent levels of support to people.

The provider shared learning with people, their relatives and with the wider community. This meant people were better informed about their choices and the health conditions they lived with. People, their relatives

and staff were at the core of quality improvement. The provider listened and responded to suggestions where the service could improve.