Plum Care Ltd
Home care, Bromley
Requires improvement
Rated on
Rating from the Care Quality Commission.
Plum Care Ltd: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019, then Requires improvement in June 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 3 years ago.
How it compares locally
- One of 6 Requires improvement home care services in Bromley, out of 50 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 June 2023. Quoted under the Open Government Licence.
Plum Care Ltd is a domiciliary care service providing personal care support to people living within their own homes. The service was providing care and support to approximately 77 people at the time of the inspection. These included older people, people living with dementia and younger adults.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were not always protected from risks associated with their care and support as risks were not always comprehensively identified, assessed, and documented within their care plans. Systems and processes in place for managing and administering medicines were not always safe. The service did not always work within the principles of the MCA. Care plans did not always identify and or reflect details of individual preferences or contain correct information about their needs, wishes and the support they needed. Care plans and records did not include information regarding people's end of life care, wishes and preferences.
The service was not always well managed. Systems and processes in place for monitoring the quality and safety of the service were not effective in identifying the issues and concerns we found at this inspection.
Read the full summary
We have made a recommendation to the provider that they refer to best practice and up to date guidance in relation to staff recruitment and to ensure there are systems in place to monitor this. We have made another recommendation that regular audits of their ECM (electronic call monitoring) data are undertaken to ensure any identified themes and trends relating to people receiving their calls when requested are promptly addressed.
Questions to ask the service
- Safe was rated Requires improvement on 1 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 June 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 1 June 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 1 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Contact and registration details
| Address | Suite C, Second Floor, Compass House, 36 East Street, Bromley, BR1 1QU |
|---|---|
| Neighbourhood | Bromley town, Bromley |
| Phone | 020 3915 2448 |
| Website | www.plumcare.co.uk |
| Registered manager | Amanda Fountain |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 1 June 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Plum Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11144885 (opens Companies House) |
Nearest alternatives
- – Elite Careplus Ltd - Bromley Home care, less than 0.1 miles awayNot yet rated
- – Eleanor Nursing and Social care LTD- Bromley office Home care, 0.1 miles awayNot yet rated
- RI Sanctuary Supported Living (Bromley Care Services) Home care, 0.2 miles awayRequires improvement
- G London & South East Domiciliary Care Branch (Mental Health) Home care, 0.4 miles awayGood
- G River Garden Care Home care, 0.4 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Plum Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Plum Care Ltd.
- When was Plum Care Ltd last inspected?
- The Care Quality Commission's latest rating for Plum Care Ltd was published on 1 June 2023.
- Who runs Plum Care Ltd?
- Plum Care Ltd is run by Plum Care Ltd.
- What is Plum Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 June 2023.