Guarantee Care Services Ltd

Risks to people were assessed and care was planned to reduce risks to people. Staff knew people well and regular reviews were carried out to identify any changes in peoples needs.

There were enough staff to support people. People had regular staff who cared for them and they arrived on time and knew people well. People were supported with their medicines appropriately by trained staff. Good infection prevention and control procedures were in place and staff knew how to follow these.

Lessons were learnt and shared with the team. Accidents and incidents were monitored, and actions were recorded. People knew how to make a complaint and actions taken following any complaints were recorded.

Assessments were carried out by the registered manager prior to care being provided. These were detailed and personalised. Staff were aware of people's needs and received appropriate training to support them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. Care plans and daily records were written in a kind manner and the management team demonstrated a caring attitude. People and their families were involved in care plan reviews and the service actively sought feedback from people about the care they received.