HFHC Specialist Supported Living Limited

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.

People had their capacity assessed and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and kind. Relatives we spoke with confirmed this. Staff provided support if people became anxious or upset. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

People were supported and encouraged to maintain their independence, where possible. Staff worked with health care professionals to maintain people's wellbeing.

The provider had a complaints policy in place which was provided to people using the service. No complaints had been received. Minor concerns raised were investigated and this information was used to improve the service. End of life care was provided for people using the service with the support of relevant health care professionals and local hospices.

There was a manager in place who had applied to become the registered manager of this service. Continuous learning and innovation were implemented by the management team. Quality checks and audits were undertaken. Action plans were created when shortfalls were found to make sure corrective action was taken. Some quality monitoring checks had not been implemented yet due to the low numbers of people using the service. We will look at quality assurance in more detail at the next inspection. Data security was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk