Clemence Rogers Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People we spoke with told us staff arrived on time and never missed a call. Staff were recruited safely, and pre-employment checks were carried out.

The provider ensured staff wore Personal Protective Equipment (PPE), and were mindful about infection prevention and control. All people we spoke with told us staff wore PPE and left their home clean and tidy. Accidents and incidents were recorded, action taken to mitigate future incidents.

Risks associated with people's care were identified and managed in line with people's needs. People's medicines were managed safely. The provider ensured sufficient staff were available to support people in line with their assessed needs.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider ensured staff received appropriate training. Staff felt supported by their managers. We found people had been referred to appropriate professionals when required to ensure their needs were met.

People we spoke with and their relatives were complementary about the care they or their family member received. People told us staff were very caring, kind and responded well to their needs.

Care plans were person centred and offered staff guidance about how to support people. Staff knew people well and assisted people to maintain their independence.

The provider had effective systems in place to monitor the quality of the service. This process helped identify

issues and gave clear actions to rectify them in a timely way.

People we spoke with felt involved in the service and relatives felt they were communicated with well.