Surecare Redbridge & Epping Forest

Staff carried photographic identification badges and wore uniform, so people were confident who was visiting. Safe staff recruitment practices were followed, and staff received appropriate induction training when they joined the service. Continued learning and development, through the provision of on-line training and refresher courses were available to staff. People and their relatives told us, "Staff are skilful" and, "Super care with attention to detail."

People and their relatives knew the provider and were confident in the management of the service. One relative said, "I felt very comfortable with the manager at the initial assessment." Care plans identified person-centred care and medicines were given as prescribed.

People told us that staff followed infection control procedures. Staff had received training in infection control and staff confirmed they had the appropriate personal protective equipment (PPE) such as gloves and aprons, to carry out their work safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us that they felt supported by the manager and were confident that if they had any concerns, the manager would take the necessary action. People and relatives were provided with information on how to make a complaint and systems were in place to respond appropriately.

The manager was hands-on, working alongside staff which provided oversight of the service. Audits were in place to monitor the quality of the care provision.

We have made a recommendation that the manager seeks best practice in the developing, formalising and recording of staff supervisions and meetings.

Why we inspected This service was registered with us on 13 June 2018 and this is the first inspection.