Energize Care

Quality assurances systems were either not in place or robust enough. An accurate and complete record was not kept for each service user. This placed people at risk of harm. This was a breach of regulation 17 (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We have made a recommendation about a system being put in place to document people's involvement with their care and to evidence when Lasting Powers of Attorney are in place.

Overall people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and/or their relatives were involved in the planning and review of their care.

Procedures were in place for reporting concerns, safeguarding matters, accidents, incidents and complaints. However, at the time of the inspection there had been no matters to report. Currently the main overview and quality assurance of the service was through the registered manager and nominated individual delivering care and support alongside staff.

The registered manager was aware of their responsibilities in relation to the duty of candour and when to submit notifications to the CQC.

The service did not currently administer medicines to people. However, they did apply topical creams. This was clearly documented.

Safe recruitment practices were followed. Staff received appropriate support, training and supervision.

People were treated with compassion, kindness, dignity and respect.