Right at Home Calderdale

Right at Home Calderdale is a domiciliary care agency. At the time of the assessment, the service supported 16 people with regulated activity. The service is registered to support people aged under and over 65, those with dementia, mental health conditions, physical disabilities and sensory impairments.

The service supported people to receive safe care and treatment. Relevant policies, procedures and oversight were in place around safeguarding, incidents and accidents; however, staff’s safeguarding knowledge was limited. Staff told us there was a positive learning culture within the service. Medicines were well managed. There were relevant infection, prevention and control measures in place.

The service needed to improve their assessment processes. The service has told us how they will make improvements in this area. Care plans were evidence based, holistic and reflected people’s needs, likes and preferences. People said the staff team worked well together. Appropriate documentation and knowledge were in place around consent.

People felt well cared for by staff within the service. Care plans reflected an individualistic and person-centred approach to care. People felt supported to complete tasks independently where possible, and this was reflected in care documentation. Timed care logs showed people received care at the appropriate time and for the correct duration. Staff felt well supported by leaders within the service. There was a lack of documentation relating to planning for the future. The service has advised us how they will make improvements to this area of documentation.

People and staff felt well supported by leaders within the service. There was a consensus around the values and visions of the service. The service had capable and compassionate leaders. There were appropriate governance policies and procedures to support oversight and improvement of the service. Staff and people felt able to speak up about any concerns and felt assured leaders would listen to, and action these. There was a focus on continued learning and improvement within the service.