Samorem Health Care

At the time of our inspection there were six people using the service of which two received the regulated activity of personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Due to restrictions imposed as a result of the pandemic, the registered manager used video technology to train staff in practical ways such as the use of PPE to increase their competence. Staff had relevant training and skills. However, not all staff training and also what the training consisted of had been recorded. The registered manager took action to address this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink enough and have access healthcare services. The provider and its staff worked well with others involved in people's care.

People's care was person centred and people were able to have others involved in their care. Staff were creative and adapted their approach to people's different communication skills. People's concerns were acted on before they became a complaint. There were policies and procedures to support people with end of life care if needed.

The registered manager was aware of their responsibilities. They supported staff in their role and acted on feedback from people, relatives and staff. Most audits were effective in identifying areas requiring improvement. The provider took learning onboard to drive improvement. The provider worked well with others to help ensure people received joined up care.