Line Of Sight Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's needs were assessed, and they were happy with the quality of their care. They were supported by staff who were appropriately trained for their roles. Staff felt supported by the management team. When required, staff supported people with eating and drinking, and they respected people's preferences and choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were kind, caring and friendly. One person said, "Some of the carers (staff) are very good, I get on well with them. We often laugh and joke together." Staff spoke fondly about people they supported, and they said they enjoyed working at the service. People were involved in discussions about their care and support. They had copies of their care plans and they reviewed these regularly with senior staff. People said staff supported them in a way that promoted their privacy, dignity and independence.

People said their care was planned and delivered in a way that met their individual needs. Staff understood people's communication needs so that they could provide person-centred care. People's complaints and concerns were dealt with in a timely way. Staff supported people at the end of their lives if this support was required.

People relatives and staff were asked for their views about the service and felt listened to. There were robust monitoring processes in place to help ensure a good standard of service. Quality assurance systems identified any areas that needed further development. The registered manager was away from the service at

the time of the inspection, the service was supported by an interim manager. They worked closely with the care team co-ordinators and regional manager to help ensure a smooth transition and a good service for people.