Wixams Retirement Village

Not everyone using Wixams Retirement Village received personal care. CQC only inspects where people receive personal care.This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The village scheme consists of 230 apartments. At the time of this inspection 28 people using the service were receiving a regulated care service.

People were protected from abuse and avoidable harm and risks were managed safely.

Thorough care plans and risk assessments were completed by staff and were tailored to the individual's needs. People and relatives told us they were involved in this process and their care plans were regularly reviewed.

Staff completed training and competency checks and were knowledgeable in their roles.

Systems were in place to manage infection control. Staff were provided with an adequate supply of face masks, gloves and aprons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff encouraged people to maintain their interests and hobbies. Wellbeing advisors and activity co- ordinators worked enthusiastically to provide a range of activities and made these available to all.

The manager and staff took pride in their work and were passionate in working with people to achieve good outcomes.

People felt confident in raising complaints and concerns if necessary.

People and staff were positive about the management and felt they were approachable.

Quality assurance audits were completed, and plans implemented where relevant to drive change and improvements.