Agile Care Services Peterborough
- Home care
- Dementia care
- Registered since 2018
- Central Peterborough, Peterborough, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
44 of 49
rated home care services in Peterborough are rated Good, like this one.
Agile Care Services Peterborough: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 24 June 2021. Quoted under the Open Government Licence.
Agile Care Services Peterborough is a domiciliary care agency providing personal care to adults living in their own homes. Personal care was provided to 15 people at the time of the inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
This service had improved since our last inspection. People, relatives, and staff made positive comments about their experiences of the service.
Read the rest of CQC's summary
At our last inspection we found the provider to be in breach of regulation 17 of the Health and Social Care Act (2008). Due to the improvements made since the last inspection the provider was no longer in breach of this regulation.
The management team completed quality assurance audits. However, they had failed to identify that full employment histories had not been obtained for all staff prior to employment. After our inspection the registered manager explained they had requested this information from all existing staff. Going forward, they said this information would be obtained and assessed prior to employment. Where audits had identified shortfalls, they reviewed these, and recorded action plans or actions taken to bring about improvement.
The management team sought people's views about the service and acted on their suggestions. People and a relative made positive comments about the service they received. They said the registered manager and management team were approachable and responsive.
People told us they trusted the staff who provided their care. All staff, including the registered manager, understood their responsibilities under safeguarding. They knew how to report and escalate any concerns. Staff were confident the management team would take any concerns they raised seriously.
People told us they were happy with the care they received. People's risk assessments and care plans provided guidance for staff about people's needs and preferences. They were reviewed regularly and when required. Medicines were well managed. The registered manager told us shortly after the inspection that they had made an improvement to the information for staff about medicines prescribed to be administered, "When required." This would help improve consistency.
Staff received regular training which included infection prevention and control. Staff understood their roles and felt supported by the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Thokozile Maphosa
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agile Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 10822622 (opens Companies House)
Getting help from Peterborough City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Peterborough City Council
- Ask for a care needs assessment
- Phone: 01733 747474, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Peterborough City Council
Checked on the council's website, November 2026.
Common questions
- Does Agile Care Services Peterborough provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agile Care Services Peterborough.
- When was Agile Care Services Peterborough last inspected?
- The Care Quality Commission's latest rating for Agile Care Services Peterborough was published on 24 June 2021.
- Who runs Agile Care Services Peterborough?
- Agile Care Services Peterborough is run by Agile Care Services Limited.
- What is Agile Care Services Peterborough's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 June 2021.
Contact
- Phone
- 01733 512400
- Address
- Stuart House- East Wing, St. Johns Street, Peterborough, PE1 5DD Map (opens Google Maps)
Compare nearby
- – AERW Care Ltd Not yet rated, less than 0.1 miles away
- – Buffalo Trades Limited Not yet rated, less than 0.1 miles away
- – Care Agency Ltd Not yet rated, less than 0.1 miles away
- – Empathy Care24 Ltd - Cambridgeshire Not yet rated, less than 0.1 miles away
- – Everliving Services - Peterborough and Cambs. No overall rating, less than 0.1 miles away