Luna Healthcare

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The providers systems were not robust, and people's identified risks were not always managed well, such as the care of people's skin. Records did not always provide guidance to ensure people received safe and consistent, person-centred care from all staff. Systems were not always in place to ensure that people received their medicines in a safe way.

The provider did not have a quality assurance framework to assess the standards of care in the service. The informal processes in place had not identified the improvements required found at this inspection.

People said they felt safe with their care and support and with the staff. .

Staff said they felt supported by the provider and were aware of their responsibilities to share any concerns about the care they provided.

People received person-centred care from their regular care staff.

People and relatives spoken to were complimentary about the care provided by staff. People trusted the workers who supported them. People said staff were kind, caring and went above and beyond for them and their families.

People had the opportunity to give their views about the care, but there were no records to evidence this. There was consultation with staff which had lead to an improvement in people's care records. This made it easier for new carers to understand peoples needs quickly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.