Eliz's Domiciliary Care Agency LTD

Risk assessments were completed, and care plans were personalised. People were encouraged and supported to make their own decisions about their care. They were able to choose what to eat, when to go to bed and how to take their medicines. They were able to choose to receive personal care from different agencies.

There was a good management system in place. Audits of various aspect of the service were undertaken. This ensured records were up to date and any shortfalls were identified and addressed so people were safe, and their needs met. People had opportunity to influence the quality of the service by sharing their views with the provider. The registered manager was clear about their responsibility under duty of candour, and learning from incidents, accidents and new ideas of providing effective care. Staff worked with health and social care authorities to ensure people received care and support which met their needs.