Every Sensation

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People had person centred care plans. People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately. People and relatives told us staff were kind and compassionate.

Care plans were comprehensive and provided guidance to staff on how to provide support to meet people's individual complex needs. People were supported by a sufficient number of safely recruited staff to meet their needs.

People, relatives and staff felt the management team were approachable, open and transparent. Relatives said they had confidence in staff to perform the health task associated with the complex needs of people and knew when to seek advice and support from other medical professionals.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture. People were given choice and control in a supported way. For example, people had a team of keyworkers and information was provided in a person-centred accessible format. People were fully supported and motivated to undertake activities of their choosing and social interactions were encouraged, which reduced the potential for social isolation and promoted development of social skills.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk