Advinia Homecare

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm.

Staff felt confident their training provided them with the knowledge they needed to support people safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been safely recruited and we were satisfied that staffing levels ensured people's care needs were met in a timely way.

People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

Care plans contained basic explanations of the control measures for staff to follow to keep people safe. The management team were in the process of reviewing all care plans with input from people using the service and their relatives to ensure staff understood where people required support to reduce the risk of harm.

Although systems were in place to monitor the quality and safety of the service provided, these were still being developed by the nominated individual and the management team. Going forward the provider needs to demonstrate developments are embedded and sustained within the service to drive improvement.