Chandlers Homecare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We have made a recommendation about learning from incidents.

Appropriate recruitment checks were not always carried out.

We have made a recommendation about the recruitment of staff.

There was a lack of systems and processes to ensure oversight and governance of the service and people had not been asked for feedback on the care they received.

There were enough staff to care for people safely. People were supported with their medicines as prescribed. There were practical and effective systems to manage risks from COVID-19. There were systems and processes to safeguard people from the risk of abuse.

The registered manager promoted a caring culture which ensured people received personalised and flexible care. Care plans and risk assessments provided staff with guidance to support people safely and meet their needs. Staff received training to ensure that they had the skills and knowledge to provide people with person-centred care in line with their preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were treated with dignity and respect. Staff were caring, kind and considerate. Care plans included people's goals and what was important to them. They were involved in their care arrangements and able to make decisions about how care was provided.

Staff communicated with people in ways they could understand. People knew how to complain if required.

End of life care was provided if needed.