Human Support Group Limited - Passmore Edwards Court

People were supported by staff who had the skills and knowledge to meet their needs. Staff meetings were used to remind staff of best practice and to discuss any concerns about people's needs. Staff told us they felt well-supported by senior staff and the manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt cared for by staff. Staff spoke about people with affection and empathy. Staff respected people's diverse characteristics and were clear that each person's individual needs were their priority. People told us they felt listened to and their privacy and dignity were respected.

People were able to make choices about their life and how their care and support were provided. This information was reflected in people's care plans. Staff understood the importance of respecting people's wishes and choices. The manager and senior staff supported people to plan activities and events. This helped cultivate a sense of community amongst people. We have made a recommendation about the accessible information standard (AIS).

People and staff told us the service was well led. People were given various opportunities to provide feedback about the service. The manager and senior staff had developed positive relationships with local organisations, which helped ensure people had their needs met promptly. Staff told us they enjoyed working at the service and that the team worked well to support each individual's needs.