Uplifting Lives Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the service was supporting seven people, three of whom received support with personal care.

People's needs had been assessed and personalised support plans were in place. People were supported for by staff that had been recruited safely, were trained to carry out their roles effectively and who understood people's individual care and support needs.

People's medicines were managed safely. Measures were in place to help prevent and control the spread of infection. Staff supported people's nutritional needs where required. People were supported to access health and social care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. They had developed positive relationships with people and knew them well.

People and relatives knew how to complain.

Quality checks and audits were carried out. This helped the registered manager and nominated individual check that people were consistently receiving good quality care. The registered manager and nominated individual were highly motivated to continuously improve the service.