Helping Hands Colchester
- Home care
- Dementia care
- Registered since 2018
- Colchester, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Helping Hands Colchester: inspection record
Rated Good in September 2019.
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| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 19 September 2019. Quoted under the Open Government Licence.
Helping Hands (Colchester) is a domiciliary care agency which provides personal care to people in their own home. The service supports some people on a 24-hour basis and others who may require support with personal care needs at specific times during the day and /or night. The service was supporting 43 people with personal care at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.
What inspectors found
Staff had the right skills and experience to meet people's needs. A comprehensive induction and training programme was completed by all staff. Assessments were carried out to ensure people's needs could be met. Staff understood people's likes, dislikes and preferences and people told us they were offered choices about their care.
Read the rest of CQC's summary
People were supported to have their medicines correctly and staff had been trained. Medication audits and spot checks were carried out. Systems and processes were in place to safeguard people from the risk of abuse. Staff knew how to prevent the spread of infection.
Assessments were in place which detailed people's needs and choices. Staff had been trained and were given regular supervision. People were supported to eat and drink in line with their assessed needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were individual and contained information about how people preferred to communicate and their ability to make decisions.
Relatives and staff were complimentary about the management of the service. Staff understood their roles and responsibilities in providing safe and good quality care to the people who used the service.
The management team had systems in place to monitor the quality and safety of the service provided. Regular surveys were carried out with a range of people, relatives, staff and professionals. Information was
used to make improvements to the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kimberley Pash
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the East of England. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Colchester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Colchester.
- When was Helping Hands Colchester last inspected?
- The Care Quality Commission's latest rating for Helping Hands Colchester was published on 19 September 2019.
- Who runs Helping Hands Colchester?
- Helping Hands Colchester is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the East of England.
- What is Helping Hands Colchester's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 September 2019.
Contact
- Phone
- 01206 237626
- Address
- 16 St. Botolphs Street, Colchester, CO2 7DU Map (opens Google Maps)
Compare nearby
- G Care Givers Limited Good, 0.2 miles away
- – Extra Care Limited Not yet rated, 0.2 miles away
- G Stivic Care Services Ltd Good, 0.4 miles away
- – Carerose Cares Ltd Not yet rated, 0.4 miles away
- – Darem Healthcare Ltd Not yet rated, 0.4 miles away